Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

1.1. Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

1.2. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

1.3. Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. How We Use Collected Information

Tricion collects and uses Users personal information for the following purposes:

• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We may use feedback you provide to improve our products and services.
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

3. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

5. Third-Party Data Sharing

To provide our services, we may share your data with the following third-party providers. Each provider has its own privacy policy, which we encourage you to review:

• Google (for melody generation and authentication): Your melody prompts and generated data are processed by Google Gemini AI. We also use Google Fonts and Google Authentication (via Google Cloud Console for OAuth). See Google's Privacy Policy.
• Suno API (for vocal generation): Your audio files, lyrics, and generation requests are sent to Suno API (sunoapi.org). See Suno's Privacy Policy.
• Supabase (database and storage): Your user data and generated files are stored in Supabase. See Supabase's Privacy Policy.
• Vercel (hosting and analytics): Your usage data and logs are processed by Vercel for hosting, deployment, and analytics. See Vercel's Privacy Policy.
• Cloudflare (bot protection): Your requests are processed by Cloudflare for Turnstile bot protection. See Cloudflare's Privacy Policy.
• Stripe (payments): Your payment information is processed by Stripe. We do not store your credit card details. Stripe supports regional payment methods including iDEAL for Dutch customers. See Stripe's Privacy Policy.

Data sharing is limited to what's necessary for providing our services. We ensure these providers comply with data protection regulations.

6. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide our music generation services, manage your account, and process payments
• Legitimate interests: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications and optional analytics cookies (you can withdraw consent at any time)
• Legal obligations: To comply with tax, accounting, and other legal requirements

7. Data Retention

We retain your personal data according to the following schedule:

• Account data: Retained while your account is active and for 3 years after account deletion for legal and business purposes
• Generated content (melodies, vocals): Retained while your account is active. Automatically deleted 7 days after account deletion
• Usage logs: Anonymized after 12 months, permanently deleted after 7 years
• Payment data: Processed by Stripe and retained according to their retention policy and legal requirements (typically 7 years)
• Marketing consents: Retained until consent is withdrawn or account is deleted
• Support communications: Retained for 3 years to improve customer service

8. Your Data Rights

Under GDPR and Dutch law, you have the following rights regarding your personal data:

• Right of access: Request a copy of all personal data we hold about you
• Right of rectification: Correct any inaccurate or incomplete data
• Right of erasure: Request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: Limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing that requires consent

To exercise these rights, please use our self-service options in your account settings or contact us at [email protected]. We will respond within 30 days as required by GDPR.

If you're not satisfied with our response, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.

9. International Data Transfers

Some of our service providers are located outside the EU/EEA. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs): With providers in countries without adequacy decisions
• Adequacy decisions: Transfers to countries deemed adequate by the European Commission
• Certification schemes: Providers with recognized data protection certifications

10. Changes to This Privacy Policy

Tricion has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

11. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Tricion
[email protected]